Customer Satisfaction

1407
 
Our facility is in Stafford, West Midlands which offers us a central location to support all our customers within the UK, additionally being part of the Global Ostling Group of companies allows us to provide support and peace of mind wherever you may be based in the world. High quality, cost effective equipment is manufactured at our headquarters in Solingen, Germany.

 

Even before the start of your project, we provide you with all the information and assistance you might need to make your decision.
We do not merely see ourselves as a supplier, but also as your partner to help you achieve the best solution for your marking and labelling tasks.

Our experienced team does everything in its power to not only meet requirements but to ultimately exceed them. We always perform plausibility checks to prevent unwanted problems right from the start.

Our service team will continue to assist you after purchase. Our internal research and development department ensures that unanticipated problems quickly turn into solutions.

Please read a selection of our customer testimonials below…..

Works Manager, undisclosed

“As an end user of competitor’s laser marking systems we can confirm that Ostling lasers are very high quality, stable and reliable.

We rely on our 2 LaseBox workstations for 8 hour shifts 6 days per week, they have not only extended our capacity but allowed us to keep our production running when we have had issues in other areas.

The ease of use of the software, high quality machined components and flexibility of the design all offer a very high end feel to the LaseBox system.”

Richard Pinch, Richards Tattoo Studio

“Having dealt with Ostling Etchmark for many years as a chemical etching customer they were my natural choice when I made the decision to move over to laser marking, having checked alternative suppliers I preferred the Ostling system due to the high quality and competitive pricing.

I have always received a very high level of support from the team at Ostling who have been very happy to help me.

Phone support is always there when you need it with someone able to quickly answer your questions.

The XS30 diode pumped laser itself was selected as I wanted a very deep mark in the surface of my parts to offer my customers the quality feel they expect from my machined items, this equipment really does produce the best quality dark mark compared to other examples I have seen.”

Jim Renfrew, Roplan Ltd

“Quality of service is excellent. Products are also always great quality and we recognise that, for our many sizes and different detail requirements, Ostling’s chemical etching system is an ideal solution for our needs. Ostling products add impact to the parts we supply and ensure our customers’ business remains as secure as original equipment manufacturers.”

Andrew Cannell, ITP Engines Ltd

“Ostling Etchmark Ltd have been an excellent supplier of equipment & consumables for our Etchmarking process.
The Service that we receive from Ostling is outstanding both in Quality and Delivery even at short notice which is one of the reasons Ostling Etchmark were chosen as a supplier for ITP-UK Ltd.
To summarize, the quality of products, communication and delivery have been exceptional in making a stable manufacturing process.”

Sales Manager, Timesco Surgical Ltd

“We have been supporting medical professionals with our innovative and exceptional products and service for over 50 years.
Ostling Etchmark Ltd has proven to be an exceptional supplier of etches. They deliver a friendly and efficient service, providing the reliability that we require to enable us to work as effectively as possible. We would not hesitate to recommend the services of Ostling Etchmark Ltd.”

James Yu, Rayhome Ltd

“I cannot recommend Ostling Etchmark enough.”

Ian McMillan, Syspal Ltd

Due to the nature of our business, lead times to our customers can be extremely tight and therefore lead times from suppliers also require quick and accurate responses.

Ostling Etchmark have always responded rapidly and efficiently to our requirements and we have had zero rejects.

We look forward to continuing our relationship for many years.”

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